Privacy Policy

This Privacy Policy explains how Maxispin Casino may collect, use, store and protect personal information when you visit our website, create an account, use our services or contact our support team. We aim to handle personal information fairly, transparently and securely. By using the website, you acknowledge that information may be processed as described below. This policy should be read together with the website’s Terms and Conditions and any other notices displayed when information is collected.

Maxispin Casino operates under a licence issued by the Anjouan Offshore Finance Authority (AOFA), reference number ALSI-122405031-FI2, granted to CyberCraze Limitada.

Information we may collect

The information handled by an online casino generally depends on how you use the website and the services available to you. We collect information that you provide directly, information generated when you use the website and information needed to meet operational, security and legal requirements. We try to collect only information that is relevant for these purposes.

Account and identity information

When you register or manage an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gaming settings. We may also handle information you provide when you contact customer support, make a complaint, ask a question or otherwise communicate with us. Communications may be recorded or retained where this is needed to resolve an enquiry, maintain service quality or protect the security of the account.

Verification information

To verify identity, age, eligibility or account ownership, we may request documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds where relevant, and information used for security checks. Verification information is handled to help prevent underage gambling, account misuse, fraud, money laundering and other unlawful activity.

Payments and transactions

We may record information about deposits, withdrawals, bets, gaming activity, bonuses or other transactions connected with an account. Payment providers may process payment details directly. We may receive information such as a payment method, transaction reference, amount, status and limited information needed to identify or investigate a payment. We do not need to retain complete payment card details where they are processed by an authorised payment service.

Device, technical and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and referral details. We may also record information about website performance, preferences and interactions. This information helps us operate the website, identify technical problems, improve our services and protect accounts and systems.

How we use information

Personal information may be used for the following purposes. The information used will depend on the service, the account activity and the circumstances in which it was collected.

To create, administer and secure your player account.
To provide games, account features, customer support and other requested services.
To verify your identity, age, account ownership and eligibility to use the website.
To process deposits, withdrawals and other account transactions.
To monitor activity and conduct anti-fraud, security, risk and responsible gaming checks.
To detect, prevent and investigate suspicious, unauthorised or unlawful activity.
To communicate with you about your account, transactions, service notices, security matters and support requests.
To send marketing communications where permitted and where you have provided the required consent or have not opted out, as applicable.
To meet legal, regulatory, accounting, record-keeping and other compliance obligations.
To maintain, test, troubleshoot and improve the website, games, systems and user experience.
To create aggregated or de-identified information for analysis, reporting and service improvement.

We may rely on different legal grounds for handling information, depending on the purpose. These may include providing a service you request, complying with an obligation, protecting the website and its users, pursuing legitimate operational interests, or obtaining your consent. Where processing is based on consent, you may withdraw that consent as described in the data rights section below. Withdrawing consent does not necessarily affect processing that is required for account operation, security or legal compliance.

Sharing information

Information may be shared with service providers that help operate the website and casino services. These providers may support payment processing, identity and age verification, fraud prevention, technology, hosting, analytics, customer support, communications and security. They should receive information only as needed for their services and may be required to protect it.

Information may also be disclosed where necessary to protect players, the website or other people; respond to lawful requests; investigate suspected fraud or unlawful activity; enforce applicable terms; or support a business transfer or restructuring. We do not describe these disclosures as permission to use personal information for unrelated purposes. Where information is processed in another country, appropriate safeguards and applicable privacy requirements should be considered.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions active, remember preferences, support security, measure performance and understand how visitors use the website. Some cookies may be placed by service providers that help deliver website, analytics, advertising or payment features. Cookies can be temporary or remain on your device for longer periods, depending on their purpose.

You can manage or block cookies through the settings in your browser. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be remembered. Browser settings may also allow you to delete cookies already stored on your device. Cookie choices do not necessarily remove information already collected or required for account, security or legal purposes.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure connections and staff or supplier requirements. No website, device or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, communications and security records must be kept for a period required by law even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed. Retention periods may vary according to the type of information and the reason it was collected.

Your privacy rights and enquiries

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights are not always absolute, and a request may be subject to identity checks, legal exceptions, security considerations or the need to preserve records. We will handle valid requests within a reasonable period and may explain if a request cannot be completed in full.

How to exercise your rights

To make a privacy or data request, contact support@maxispincasino.top. In your message, clearly describe what you are requesting and provide enough information for us to identify your account. For your protection, we may ask for reasonable information to verify your identity before providing access or making changes. Do not send unnecessary payment card details, passwords or other sensitive information in an email.

Access: ask for a copy of the personal information we hold about you, together with relevant details about how it is used.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, dispute resolution or account administration purposes.
Marketing consent: withdraw consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message, where available. You may continue to receive essential service or security communications.
Restriction or objection: where available, ask us to restrict or object to certain processing, subject to applicable exceptions and operational requirements.

Children and age restrictions

The website is intended for adults who are legally permitted to use online gambling services. We do not knowingly invite children to create accounts or provide personal information for gambling. If we become aware that information has been submitted by a person who is not eligible to use the service, we may take steps to close the account, investigate the activity and remove the information where legally permitted.

Updates to this policy

We may update this Privacy Policy when our services, information practices or legal requirements change. The updated version will be made available on the website and will apply from its stated effective date. Players should review this page from time to time. If a change is significant, we may provide an additional notice through the website or another appropriate communication channel.

If you have a question about this Privacy Policy, how your information is used, or a request relating to your privacy rights, contact support@maxispincasino.top.